Store Policies

Welcome to FMC Floral Chicago. Please review the following store policies regarding shipping, pickup, refunds, and customer rights.

 

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1. Shipping Policy

 

Processing Time

Orders are usually processed within 1–2 business days.

Small items like Korean paper, ribbon, and tools may ship same day.

Shipping Rates

 

• Standard Shipping (3–4 business days): $6.99

• Priority Shipping (2–3 business days): $9.99

• Free Shipping on orders over $99

 

Order Tracking

A tracking number will be emailed once your order ships.

Damaged or Missing Packages

Contact us within 48 hours with photos if your order arrives damaged or incomplete.

FMC is not responsible for carrier delays.

 

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2. Pickup Policy

 

Pickup Location:

FMC Floral Chicago

4300 S Keeler Avenue

Chicago, IL 60632

Pickup Availability

Pickup orders are usually ready within 2 hours during business hours.

Do not arrive until you receive the “Order Ready for Pickup” email.

How Pickup Works

Bring your confirmation email.

Call or text when you arrive.

Orders must be picked up within 3 days (or contact us to arrange otherwise).

 

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3. Refund Policy

 

All sales are final.

Due to the nature of floral supplies, we do not accept returns or exchanges unless the product arrives damaged.

If your item arrives damaged:

 

• Email us within 48 hours

• Include photos and order number

  We will review and resolve the issue.

 

 

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4. Privacy Policy

 

Your personal information is used only to process orders and provide customer support.

We do not sell or share your data.

Payment information is encrypted and never stored on our servers.

 

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5. Terms of Service

 

By placing an order on our website, you agree to:

 

• Provide accurate shipping and contact information

• Pay for all items in your cart

• Respect our final sale and pickup policies

• Contact us for any issues before disputing a charge

 

 

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Contact Us

 

Email: fmcfloralwh@gmail.com

Phone: (872) 222-0835

Address: 4300 S Keeler Ave, Chicago, IL 60632